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Terms and Conditions

Your Statutory Rights
All statements, guarantees or warranties in these terms and conditions are additional to, and do not alter or otherwise affect your statutory rights

Your Privacy
We are committed to protecting you privacy. All personal information that you provide to us is processed through our secure server and removed from the server immediately after the order is processed. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The information is only used to enable us to contact you should there be a problem while processing your order.
We will not reveal, sell or share your personal information to any other company or organisation.

Returns Policy - Consumer Protection (Distance Selling Regulations 2000)

You may cancel your order for any reason within 3 working days of receipt of your goods. The goods should be returned un-opened and in re-saleable condition within 7 days. We will refund the card used for payment within 7 days of us receiving the goods. Postage/ delivery fee will not be refunded if item is not faulty. All damaged/incorrect supplies must be notified to us within three working days of receipt of your order.

Availability of goods
We aim to hold stocks of all products shown on our web site ready for immediate despatch. Orders received before 14:00 will be processed and, subject to payment clearance, despatched for delivery within 48 hours (excluding Sundays). Although delivery times are not guaranteed as we use a third party delivery service.
If, for any reason, we are not able to despatch the goods immediately, we will contact you within 24 hours to advise of the delay. We will not send subsitute goods without your authorisation

Prices of goods
The prices shown on the product pages include VAT . We will use Royal Mail First Class Post . After completing your order, an email order confirmation is sent to the email address provided.

Delivery
Delivery is FREE to any UK address on all orders of £25.00 and over. Only £2.00 for P&P on orders under £25.00. All orders are posted in unmarked padded envelopes or unmarked boxes. There is nothing on the package to indicate the contents. We do not accept responsability for items damaged or lost/late in the post.


Guarantees
A manufacturer's warranty covers all products that we supply. All warranties and guarantees are additional to, and do not affect, your statutory rights.

Complaints
Our staff are committed to providing you with the best possible customer service. In the event or a query or complaint please contact us either by email at support@willywardrobe.co.uk. We will respond within 48 hours and do our best to resolve the problem.

Ordering and Payment
All payments are now processed through Paypal.When you place an order with us, the name 'Good Health ' will be shown on your bank/credit card statement. There will be no indication of the products purchased.


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